MTN Nigeria is part of the MTN Group, which has presence in 21 countries in Africa and the Middle East. Our vision is to be the leading provider of telecommunications services in Nigeria and provide first class network quality, customer service and value. MTN subsists on the core brand values of Leadership, Relationship, Integrity, Innovation and “Can–do". MTN Nigeria is seeking to recruit a Client Server Support Engineer
Job Description
Build, configure and maintain MTNN servers and server environment
Administer the Microsoft Active Directory Exchange, SQL, ISA and Citrix services
Plan and design server environment and new site roll outs
Support Black Berry and Intelli-Synch servers
Perform advanced trouble shooting, diagnosis and analysis
Achieve customer service targets based on SLAs
Back up server data periodically to ensure 100% recoverability in the event of loss
Implement and monitor server security initiatives
Manage all internal users to ensure hitch free login process
Communicate with end-users and management regarding server-based-issues, anticipated downtimes, server access, new systems and architecture upgrades etc
Deploy new sever-based applications and hardware under direct supervision of superiors
Maintain a high level of customer centered service delivery
Prepare reliable trend analyses to help determine focus areas and develop proactive approaches to server faults management
Prepare periodic management reports on server activity
Apply self management skills, methods and strategies to ensure prompt delivery of quality service from all servers to end-users at all times
Qualifications
First degree in Computer Science or related area of study
MCSE
Compaq ACT
DELL Certified Systems Engineer and Compaq ASE
At least four(4) years hands-on server support experience which includes:
Windows 2000/2003 Server and Advance Administration and Support
Exchange 2000/2003
Basic Active directory scripting
Microsoft System Management Server 2003
MacAfee Epo (anti-virus) software
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